Contact Live Support
Need live support?
Live support agents can assist you and walk you
through your questions and concerns.
Remote support is also available.
Please note that ProMiles Live Assist
is ONLY available during our
normal business hours
Monday-Friday
8:00am – 4:30pm (CST)
Remote support is also available.
Please note that ProMiles Live Assist
is ONLY available during our
normal business hours
Monday-Friday
8:00am – 4:30pm (CST)
- Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields on the next page, select your support representative from the drop-down menu and click the Click Here button.
- Step 2: You are prompted to download a small virus-free plug-in.
- Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
